Return Policy

1. Right of Withdrawal

At MSS Tactical, we respect your right to make informed decisions. In accordance with EU Consumer Rights Directive 2011/83/EU, you have the legal right to withdraw from your purchase contract within 14 days of receiving your goods—no questions asked.

This withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), physically receive the goods.

Exceptions: This right does not apply to sealed items that are not suitable for return due to health protection or hygiene reasons (once unsealed), or custom-made products.

How to Exercise Your Right of Withdrawal

To initiate your return, send an email within 14 days of receipt to info@mssdefence.com with the following details:

  1. Your full name
  2. Order number
  3. Optional: reason for return

2. Returning the Products

Once you've notified us of your withdrawal, please return the product within 14 days.

Returned items must be:

  1. In original condition (unused),
  2. With all original packaging and tags attached.

Please Note: Returns are at your own risk. We recommend using a trackable shipping method to avoid any issues during transit.

If returned items are incomplete or show signs of use, we reserve the right to reduce the refund amount proportionally, based on the diminished value of the goods. For example:

  • Missing tags or damaged packaging: up to 30% deduction
  • Visible usage or damage: refund may be further reduced

Return Address:

MSS Tactical
Honderdland 201
2676 LV Maasdijk
The Netherlands

Please clearly mark your package as a return and include your order number inside the parcel.

3. Return Shipping Costs

Unless otherwise agreed:

  1. Return shipping costs are the responsibility of the customer.
  2. We do not offer prepaid return labels.

If you received a defective or incorrect product, please contact us before returning—we will provide a solution.

4. Refund Processing

After we receive and inspect your returned item(s), we will process your refund within 14 days.

Refunds will be issued to the same payment method used for the original transaction.

We may withhold reimbursement until we have received the goods or until you have supplied evidence of having sent back the goods, whichever is earlier.